Website Terms of Use

Last updated: 4 June 2026

This website (Site) is operated by The Hangi Pit Gold Coast (ABN 25 651 278 736) (we, our or us). These website terms of use (Terms) apply to your use of, and access to, the Site, including when you place an order through it. By using the Site, you agree to these Terms.

Ordering and pickup

Orders placed through the Site are for pickup only from our shop at Shop 3A, Coomera Square, 2 City Centre Dr, Upper Coomera QLD 4209. We do not offer delivery.

When you place an order, you will receive an order confirmation by email. This confirms we have received your order; it does not guarantee that every item is available. We may refuse or cancel an order (for example, if an item has sold out, if the order cannot be verified, or if there is an error in pricing or the listing). If we cancel an order you have paid for, we will refund the amount paid for that order.

Estimated pickup or “ready” times shown on the Site or in our emails are estimates only and may change depending on how busy we are.

Pricing and payment

All prices are in Australian dollars (AUD). We may change prices and menu items at any time without notice, but changes will not affect orders we have already accepted. Where a surcharge or processing fee applies, it will be shown to you before you complete your order.

Payment is processed securely by our payment provider, Stripe. By placing an order, you authorise us (through Stripe) to charge your chosen payment method for the total amount of your order. You will also receive a separate payment receipt from Stripe.

Cancellations, refunds and your consumer rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits or excludes those consumer guarantees.

Because our food is prepared fresh to order, we may not be able to cancel or change an order once the kitchen has started preparing it. If something is not right with your order, please contact us as soon as possible — the quickest way is to reply to your order confirmation or “ready” email — and we will work with you to make it right. Where required by the Australian Consumer Law, you may be entitled to a refund, replacement or remedy.

Information and availability

While we use reasonable attempts to ensure the accuracy and completeness of the content on the Site (Content), to the extent permitted by law (including the Australian Consumer Law) we do not warrant the accuracy, completeness or suitability of any of the Content. Menu items, prices and availability may change without notice. We also do not warrant that access to the Site will be uninterrupted, error-free or free from viruses.

Intellectual property

Unless otherwise indicated, we own or license the Content and all intellectual property rights (including copyright, designs, artwork, trade marks, logos and domain names) displayed or used on the Site (Our Intellectual Property). We authorise you to access and use the Site solely for your own personal, non-commercial use. Your use of the Site does not grant or transfer to you any rights, title or interest in Our Intellectual Property. You must not copy, reproduce, distribute, modify or create derivative works from Our Intellectual Property without our written permission.

Conduct we don’t accept

You must not do, or attempt to do, anything that is unlawful, prohibited by law, or which we would consider inappropriate or which might bring us or the Site into disrepute. This includes:

• anything that would breach another person’s privacy or other legal rights;
• using the Site to defame, harass, threaten or offend any person;
• using the Site for any unlawful purpose, or to place fraudulent or false orders;
• tampering with or interfering with the Site, or knowingly transmitting any virus or other harmful code;
• using data mining, robots, screen scraping or similar tools on the Site; or
• helping anyone else do any of the above.

Third party sites

The Site may contain links to websites operated by third parties (for example, our payment provider or social media pages). Unless we tell you otherwise, we do not control or endorse, and are not responsible for, the content on those websites. We recommend you make your own enquiries about the suitability of those websites.

Our liability is limited

You may have rights under the Australian Consumer Law in relation to the Site and the Content, and nothing in these Terms excludes those rights. Subject to those rights, and to the maximum extent permitted by law, we exclude all liability for any loss or damage of any kind (including indirect or consequential loss) arising out of or in connection with the Site or the Content.

Privacy

We respect your privacy and understand that protecting your personal information is important. Our Privacy Policy (available on the Site) sets out how we collect and handle your personal information.

Discontinuing the Site

We may, at any time and without notice, discontinue the Site (in whole or in part), or stop any person from using the Site.

Which laws govern these Terms

These Terms are governed by the laws of Queensland, Australia. Each party submits to the exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.

Changes to these Terms

We may vary these Terms at any time by publishing the updated Terms on the Site. We recommend you check the Site regularly so you are aware of the current Terms.

Contact us

For any questions or notices about these Terms, please contact us at: